Washington State Alliance for Retired Americans

On Thursday, SSA Commissioner Frank Bisignano announced a new plan to use artificial intelligence to address long phone waiting times.

“DOGE’s systematic dismantling of the SSA has put unreasonable pressures on seniors. Older Americans shouldn’t have to travel long distances to ensure that they get the benefits they’ve earned,” said Richard Fiesta, Executive Director of the Alliance. “Restricting access to Social Security customer service support in this way is not what Americans have paid for.”
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